Terms and Conditions
TERMS AND CONDITIONS
Liability
By checking the box below and/or accepting delivery/control of the rental equipment, you agree to release Ottawa BBQ Rental from all liability relating to injuries that may occur during transportation, storage, and operation of the rental equipment. You agree to hold Ottawa BBQ Rental entirely free from any liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence.
All calls made to or from Ottawa BBQ Rental will be recorded, by calling or accepting a call with Ottawa BBQ Rental, you agree to the recording.
If you have selected delivery, please ensure that the truck can get to where you want the equipment. If the driver cannot drive to where you want the equipment, you are responsible for moving the equipment from where the truck can get to where you need it, and back to the same location at the end of the event. For safety reasons, our driver cannot walk equipment around. Equipment will be delivered wherever the truck / trailer can get.
Cancellations:
We will happily refund your full rental fee if reservation is cancelled at least 10 days in advance of the reservation date. Cancellations made with less than 10 days to the reservation date will be subject to a charge equal to 50% of the rental cost. The reason for this policy is that most butchers require at least one week to order a pig. If you give us less than 10 days of notice of cancellation, it's very unlikely that we'll be able to find a customer who can get a pig in time.
Cleaning and Damage Deposit
You agree to:
1. To return your rented item(s) in the clean condition that they were at the time of pickup. Failure to do so will result in a $50 cleaning fee to be subtracted from this deposit for every 15 minutes of cleaning.
a) For rotisseries and the Caja China, this means removing the charcoal ashes and scrubbing all food surfaces (spit rod, forks, trussing rods, grease trays etc.).
b) For propane grills, this includes brushing down the grill surface with the wire brush provided and wiping down all surfaces to remove grease, barbecue sauce and food spills.
c) For Popcorn, Cotton Candy, Snocone machines, this means wiping any sugar, butter, or syrup from the units.
2. To return all rented item(s) in the same operating condition as they were at the time of pickup.
a) Damage, theft, and loss are your responsibility as the renter.
b) The value of lost and/or damaged parts will be taken from this security deposit.
c) In the event that the deposit does not cover the entirety of the damage/loss, all additional costs will be charged to the renter by way of invoice to be paid within 30 days of the rental end date.
d) In the event that the damages caused result in equipment being deemed "Unrentable", all additional costs are to be paid within 48 hours of rental end date. Failure to pay for damages within that time period will result in additional fees at the full rental cost of the unit per 3 days until the balance is paid in full.
3. To return all equipment within the 1-3 day rental period, during your selected 30 minute return window.
a) Failure to return equipment during your selected 30 minute time slot will result in additional fees to be taken from this deposit.
b) Failure to return your equipment within the 1-3 day rental will result in additional charges to be taken from this deposit.
c) Failure to return your equipment on time causing cancellations with other customers will result in you being charged the full amount of that customers rental costs.
d) In the event that the deposit does not cover these additional charges, all additional costs will be charged to the renter by way of invoice to be paid within 30 days of rental end date.
3. A credit card authorization form is to be filled in upon self pickup or delivery of equipment
a) Failure / refusal to provide credit card and photo ID on site will result in immediate cancellation of booking, with cancellation fees to be applied if required. NO EXCEPTIONS.
b) Customer picking up / accepting delivery, Regardless of if they are the ones who booked or not, accepts full responsibility of the equipment and is required to provide photo ID and credit card information.
As a note, we are very fair. Reasonable wear and tear is expected, and sometime things happen. That said, these units are not cheap, and the replacement parts are expensive and hard to source. Negligence (e.g. leaving out in the rain) and loss of parts are your responsibility as the renter.